Gartner's 2018 Magic Quadrant for the CRM Customer Engagement Center

Gartner's 2018 Magic Quadrant for the CRM Customer Engagement Center

In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.

Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.

What would be your involvement in the CX decision-making process within the business?*

How is the business currently handling customer enquiries?*

What pain points are you experiencing when dealing with demanding customers?*

Which of the following customer experience software are you using within your organization?*

When are you looking to invest in a new solution or review your current solution?*

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Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for businesses that deliver exceptional customer experience.

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