A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of products and vendors promising low-cost, high-performance solutions for agent efficiency, team productivity, proactive support, and more. You know the solution should be easy to use, scalable, and cost-effective. And the vendor should be a long-term partner in your customer support journey. But how can you tell the reality from the rhetoric?

Use this 50+ question checklist when you’re kicking the tires on your new support solution. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.

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