A Zendesk guide to Omnichannel support

Omnichannel support is more than an industry buzzword. It's the new standard. Customers not only expect to have a choice of channels to communicate through, they also expect their service rep to have access to previous interactions with the company. An omnichannel support strategy and solution allows you to offer multiple channels and provide a seamless customer experience.

Read our guide to learn:

• What omnichannel support entails
• How an omnichannel strategy can benefit your business
• The factors that drive channel preference
• How to build an omnichannel strategy that considers each channel, and all channels, at the same time