Forrester's Total Economic Impact of Zendesk

Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.

Read about the potential return on investment from implementing Zendesk’s family of products in Forrester’s The Total Economic Impact of Zendesk.