Eliminating silos between marketing, sales and service is critical to delivering the seamless experiences that customers expect.

Organizations want to differentiate competitively through customer experience—and that’s creating a convergence between the customer relationship management (CRM) and customer experience market segments.

Get this Gartner report to learn about:

• Top 10 CERM vendors by market segment
• Drivers for the 15.5% growth in the $42.14 billion CERM market
• Why Genesys is recognized as a top 5 customer experience and relationship management provider