The Forrester Wave™: CRM Suites For Enterprise Organizations

In this 36-criteria evaluation of CRM suites for enterprise organizations, Forrester identified the nine most significant CRM suites from eight prominent vendors – Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM – and researched, analyzed, and scored them.

This report details the findings in order to help Application Development and Delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.

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