Your customers aren't the only ones who can benefit from advancing Artificial Intelligence (AI) support — your employees can, too. You can build Chatbots with better AI components so that it helps employees service their customers better. But the success requires focus on tasks rather than job replacement as well as a cyborg-like division between human and machine efforts. This report helps infrastructure and operations (I&O) professionals determine the tasks that can be best performed by humans and the ones that are best left to machines, with use cases describing how that looks.