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Is knowing customer brand sentiment key for your business? Yes No

Do you struggle to get a 360 degree view of the customer based on interaction across emails, social media, contact center logs? Yes No

Do you want to understand patterns that show changing customer trends and preferences? Yes No

Do you want to save time for employees finding information across systems when they need to? Yes No

What is your role in the decision making process? Sole DM Co-DM Reviewer Influencer

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