For AI Is Ready For Employees, Not Just Customers

Your customers aren't the only ones who can benefit from advancing Artificial Intelligence (AI) support — your employees can, too. You can build Chatbots with better AI components so that it helps employees service their customers better. But the success requires focus on tasks rather than job replacement as well as a cyborg-like division between human and machine efforts. This report helps infrastructure and operations (I&O) professionals determine the tasks that can be best performed by humans and the ones that are best left to machines, with use cases describing how that looks.

Is knowing customer brand sentiment key for your business?

Do you struggle to get a 360 degree view of the customer based on interaction across emails, social media, contact center logs?

Do you want to understand patterns that show changing customer trends and preferences?

Do you want to save time for employees finding information across systems when they need to?

What is your role in the decision making process?

Do you have the budget to consider an IBM Watson Expert Assist product in the timeframes

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