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How do you currently currently manage your commerce operations to increase sales, lower costs?

-- 1. We rely on manual methods which is hard to track Sales and Customer interactions. 2. We use a basic Commerce management tool but it lacks advanced features to analyse sales. 3. We don't have a centralised system to streamline our commerce operations and customer engagement

Are you involved in the evaluation or decision-making process for implementing a CRM system in your organisation to improve audience engagement?

-- 1. Yes - I am part of the decision making team and actively exploring options 2. I have been assigned to research CRM solutions and provide recommendations. 3.No, I'm not directly involved, but I'm interested in learning more about CRM possibilities.

What timeframe are you actively looking to implement CRM in your organisation?

-- 1. Within next 3 months 2. Within next 6 months 3. Within next 9 months to a year 4. Not actively considering at the moment

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