State Of Service

Insights and trends from 8,000 customer service professionals worldwide

What You’ll Find in This Report

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine:

  • How service organizations continue to adapt to an ever more digital-first environment
  • How economic uncertainty is impacting plans for investments in people, processes, and technology
  • The evolving role of field service in overall customer service strategies
  • Approaches to talent management and development in a challenging labor market

Download Now

3501, Jack Northrop Ave, Hawthorne, CA 90250.
Copyright © 2023 Martech Series

Martech Series Privacy Policy | Click here to unsubscribe