State Of Service

What You’ll Find in This Report

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine:

How service organizations continue to adapt to an ever more digital-first environment
How economic uncertainty is impacting plans for investments in people, processes, and technology
The evolving role of field service in overall customer service strategies
Approaches to talent management and development in a challenging labor market

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State Of Service

Insights and trends from 8,000 customer service professionals worldwide

State Of Service

Insights and trends from 8,000 customer service professionals worldwide

What You’ll Find in This Report

Download Now