Embracing sustainability and creating outstanding customer experiences.
Wherever you are globally, if you’re leading a business post Covid-19, whether it’s large, small or somewhere in between, you’re arguably facing one of the most contradictory periods in modern consumer history.
The Coronavirus pandemic has brought with it significant change. A reminder to every individual globally of what’s actually important—community; health; value; creativity, and purpose. On top of that, it forced a total reimagining of how businesses operate, almost overnight.
People feel differently about the world now. And so they should. But thanks to lockdowns taking
the vast majority of interactions online, they also feel differently about their customer experience
with the businesses they purchase from. This applies to both B2C and B2B customers, though for
some sectors it is a more immediate challenge than others.