Understand the basics of Change Management
ITIL Change management is essential for businesses to implement changes smoothly and maintain current working
state. Change management works closely with other ITIL modules such as Incident management, problem
management, configuration management to manage infrastructure and Configuration Items, CIs that are affected or
going through the change. This delivers better context and consistency so that change team can be proactive in
avoiding any potential failure. Implementing a change is a costly affair thus change management ensures everything
is in control and even if something goes wrong, damage is minimal.
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