WFM Challenges with Digital Channel Management

The old ways of collecting data, calculating staffing needs and generating schedules – then doing it all again as conditions change – no longer suffice when dealing with digital channels. In a marked contrast to the past, work today doesn’t necessarily flow sequentially, in a continuous stream of work handled by a single employee. Instead, it’s characterized by a series of simultaneous interactions, interruptions and more. Digital changes everything.

Download the white paper


I have read and agree with the   Privacy policy.

3501, Jack Northrop Ave, Hawthorne, CA 90250.
Copyright © 2021 MarTechSeries

MarTechSeries Privacy Policy