Gartner Market Share Analysis

Customer Experience and Relationship Management Software, Worldwide

Eliminating silos between marketing, sales and service is critical to delivering the seamless experiences that customers expect.

Organizations want to differentiate competitively through customer experience—and that’s creating a convergence between the customer relationship management (CRM) and customer experience market segments.

Get this Gartner report to learn about:

  • Top 10 CERM vendors by market segment
  • Drivers for the 15.5% growth in the $42.14 billion CERM market
  • Why Genesys is recognized as a top 5 customer experience and relationship management provider


3501, Jack Northrop Ave, Hawthorne, CA 90250.
Copyright © 2019 MarTechSeries

Click here to unsubscribe | MarTechSeries Privacy Policy