Customer Experience and Relationship Management Software, Worldwide
Eliminating silos between marketing, sales and service is critical to delivering the seamless experiences that customers expect.
Organizations want to differentiate competitively through customer experience—and that’s creating a convergence between the customer relationship management (CRM) and customer experience market segments.
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Top 10 CERM vendors by market segment
Drivers for the 15.5% growth in the $42.14 billion CERM market
Why Genesys is recognized as a top 5 customer experience and relationship management provider