Workforce Management Suite

Traditional workforce management isn’t up to the task of solving the problems today’s contact centers face. That’s why many are turning to the NICE Workforce Management (WFM) Suite to automate operations, overcome complexity, adapt rapidly and achieve more effective workforce planning, scheduling and optimization – all in a single, cloud-powered platform.

NICE WFM is the only platform that enables a multi-pronged approach to increasing engagement and unlocking highly accurate planning.

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