Take Your Next Step to Extraordinary CX with NICE Englighten AI

See how Enlighten AI gives entire organizations a sixth sense with its ability to interpret and measure human behaviors. Using AI models built from the world’s largest interactions database, Enlighten AI measures key behaviors known to impact customer satisfaction. It guides agents in real-time to steer every conversation toward a positive outcome. It matches customers to agents who are most likely to deliver the kind of service they expect. It identifies and manages customer complaints for proactive outreach and detects fraudsters before they strike. It can even signal to agents when there is a vulnerable customer on the line so that they can provide extra care for those in need.

Enlighten AI is the future – and the future is now. See how you too can deliver extraordinary customer experiences.

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