2020 put search into overdrive. People are increasingly turning to online channels to find answers, solutions, products, ideas. Investment in site search is a critical part of a successful strategy to meet the moment. For many organizations, the question isn’t why — it’s how. How to achieve site search success in 2021, and where to invest for great results?
This report covers:
How to get value from search and discovery
The factors that go into successful site search
How and where to invest in people, functionality,