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Digital Channel Management for WFM for Dummies




Digital Channel Management for WFM for Dummies, NICE Special Edition, will give you the latest insights into how to integrate the expanding array of digital channels to optimize your workforce management (WFM). This invaluable addition to NICE’s popular “Dummies” series will help you:


  • Review various approaches to digital channel management for WFM
  • Consider potential impacts and challenges in your specific environment
  • Dive into the complexities of digital channel management—today and tomorrow
  • Harness the power of data analytics to empower all your staffing and scheduling decisions





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